Collectmaxx – mass payment collection made personal
What is Collectmaxx?
Collectmaxx is a digital payment reminders solution, that powers our customers with a wide range of automated payment reminder tools that engage debtors effectively and efficiently.
The result is clear communication, lower DSO and more profit.
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Key features:
Additional benefits:
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With Collectmaxx, we offer admin departments and debt collection agencies a reminder/dunning solution that fully automates collection processes. The result is that businesses get paid faster, lower their costs and improve their overall customer satisfaction.
Who is Collectmaxx for?
Trusted by debt collection agencies, major energy suppliers, telcos and global multinationals, Collectmaxx is the best platform on the market for firms who want to automate their invoicing and manage late payments as efficiently as possible.
Available communication channels
Approach your customers through the channels they prefer and expect. Collectmaxx enables a wide range of communication channels that can be used individually or combined:
| Collectmaxx channel overview: |
| Digital Assistant DA by Alphacomm is an intelligent digital assistant that easily handles all inbound phone calls, performs ID Checks and offers solutions such as payment plans and much more, all without human intervention. Give your staff (and your balance sheet) room to breathe and save on operational costs while also improving your service with 24/7 availability. |
| Voice Fully automated and mass customizable natural sounding high definition voice calls that take the pressure off of call centres and allow agents to focus on those debtors who really need extra attention. Alphacomm voice calls are available in all languages. |
| Interactive video reminders Interactive video is the equivalent of a Swiss army knife in the dunning process. A slickly produced animated video, with clear audio and easy-to-read subtitles, guides the viewer towards the payment of the debt. As it’s interactive, viewers can pause or replay the video anytime and as often as they need. The videos are personalized for every recipient. |
| Email Send custom payment links through automated emails, in your brand’s look & feel, with an email sender address that is customized to match the company domain. A customer receiving the email recognizes it as legitimate, trusted and familiar, which results in higher mail open rates as well as improved conversion rates. These emails can be implemented as digital invoices or payment reminders. Moreover, with embedded audio functionality (optional), recipients can listen to the email they received in different languages, further boosting conversion rates. |
| SMS SMS messages are hard to miss and even harder to ignore. With Collectmaxx SMS reminders, your customers receive an SMS on your company’s behalf regarding their open bill. The SMS includes a link to a landing page where your customers can either make the payment directly, or request a payment arrangement. |
| QR code reminders QR codes are an easy way to share personalized URLs on any medium. Include them digitally in an email or print them on a paper letter. To make their way to the secure payment page, all customers need to do is scan the QR code. |
| Paper letter reminders Sometimes digital automation is not the go-to choice. For companies that need to distribute paper letters en masse, we can help take care of the entire process and introduce efficiencies that lower costs and boost revenue. Alphacomm is also able to enhance traditional paper letters with special features like scannable QR codes. |
How to use Collectmaxx?
Setting up Collectmaxx is a breeze; create your scripts, upload your contacts, choose the communication channels you want to implement and arrange the communication flow. Throughout the dunning process, make use of actionable insights and analytics to optimize your results.
Trusted by leaders
Collectmaxx is being used in a wide range of industries. Collectmaxx customers range from utility companies and municipal institutions to insurers and healthcare providers. Our solution is trusted by the world’s leading brands. Arvato Bertelsmann group, Eneco, Gazprom, Athlon, Rabobank, Sure are successfully using Collectmaxx in select markets.
More information on Collectmaxx?
For more information on Collectmaxx, feel free to contact Yana Valkov. As the Collectmaxx Product Owner at Alphacomm, Yana is looking forward to helping you with any questions you might have regarding Collectmaxx, our reminder/dunning solution.
More information on Collectmaxx?
For more information on Collectmaxx, feel free to contact Yana Valkov. As the Collectmaxx Product Owner at Alphacomm, Yana is looking forward to helping you with any questions you might have regarding Collectmaxx, our reminder/dunning solution.
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Scheepmakerspassage 183
3011 VH Rotterdam
The Netherlands
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Address
Scheepmakerspassage 183
3011 VH Rotterdam
The Netherlands
Business
Follow us
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