Post-COVID, low earners present challenge for utility sector

Post-COVID, low earners present challenge for utility sector

Post-COVID, low earners present challenge for utility sector When customers are hurting financially, utility bills are often among the first to go unpaid. Though signs point to a quick economic recovery, for many customers who were already at risk of problematic debts...
What’s love got to do with it?

What’s love got to do with it?

What’s love got to do with it? According to research in the UK, 40% of respondents consider financial responsibility a far more attractive quality in a potential partner than physical appearance.   With Valentine’s Day around the corner, we wanted to pop the question:...
How to improve dunning efficiency and get better results

How to improve dunning efficiency and get better results

How to improve dunning efficiency and get better results Dunning often gets a bad rap. But, what if there was a way to change the perception of dunning? What if the dunning process could become a company’s next USP? Unexpected phone calls that ruin a perfect day....
How to optimize the ‘customer journey’ for late payments

How to optimize the ‘customer journey’ for late payments

How to optimize the ‘customer journey’ for late payments The ‘customer journey’ towards paying late bills is different for every customer. To ensure positive dunning results, businesses need to make sure all touchpoints along the customer journey are optimized for...
To paylink or not to paylink? The pros and cons revealed

To paylink or not to paylink? The pros and cons revealed

To paylink or not to paylink? The pros and cons revealed Businesses, increasingly concerned with the deliverability and effectiveness of their invoices, have been turning to paylinks. How do paylinks work? And are they really that effective? Read on and find out.  The...
How to turn dunning into a positive customer experience

How to turn dunning into a positive customer experience

How to turn dunning into a positive customer experience Pesky emails and messages regarding outstanding payments. Unexpected phone calls ruin a perfect day. Arbitrary deadlines that don’t seem to make sense. Indeed, dunning often gets a bad rap. But, what if there was...