Blog

Rethinking dunning campaigns

For as long as we can remember, dunning campaigns have traditionally focused on collecting overdue payments. Today, companies are reshaping their strategies to prioritise helping end users.

Collectmaxx: Dashboard upgraded for easier monitoring

We are thrilled to announce the latest updates to Collectmaxx, including individual script insights and comparison, as well as SMS, Voice, email insights and more.

Navigating EU debt collection regulations in 2024

The landscape of financial regulations is constantly shifting, ushering in new challenges and opportunities for businesses across Europe. The recent...

Managing the expected rise in late payments in Q4

The holiday season is a time of joy and increased sales for businesses. However, it's also a season that can bring about a rise in late payments and...

Summer (over)spending effect on debt collections

Summer is a time for sun, vacations, and carefree enjoyment. However, it also brings the challenge of budgeting responsibly amidst the allure of...

Collectmaxx: improved analytics for more effective debt collection

At Alphacomm, we're always pushing the boundaries of innovation. With Collectmaxx, our premier payment reminder solution, we've introduced a slew of...

The role of technology in streamlining debt collection processes

Managing debt is a vital aspect of financial management, irrespective of a business's size or sector. Debt collection has consistently been a...

Collectmaxx: Enhanced payment reminder monitoring

Alphacomm is eager to announce the most recent updates of Collectmaxx, the payment reminder solution. The product team has been hard at work to...

More efficient debt collections with new Collectmaxx features

The team at Collectmaxx, our payment reminder solution, has been hard at work updating the product's features. As a result of the solution...

Automated natural voice reminders in debt collection processes

Household debt in the Eurozone has been problematic for years. Though many companies are engaged in intense debt collection efforts, sending letters...

What is dunning and how does it improve the billing process?

In Europe, only 40% of businesses receive payments on time. In addition to this dismal statistic, one out of four bankruptcies is the result of late...

Unpaid bills due to inflation? Try offering payment in instalments

Inflation in the Eurozone has reached double digits, 10%, for the first time in decades. This means that goods and services are now less affordable...

The benefits of automating your call centre

Credit management teams often struggle with the costs of handling inbound phone calls. A fact made all the more tragic since the vast majority of...

How to help your customers manage credit risk in 2022

The year 2022 started with a lot of concern for high inflation rates across the continent. To make matters worse, the slow recovery of global supply...

Collectmaxx – mass payment collection made personal

Collectmaxx is a digital payment reminders solution, that powers our customers with a wide range of automated payment reminder tools that engage debtors effectively and efficiently. The result is clear communication, lower DSO and more profit.

Interactive video is the best dunning tool for reaching multilingual audiences

Interactive video makes it easy for companies to communicate more effectively with customers, regardless of their language preference or literacy...

German Inkassorechtsreform is an opportunity

There is a new draft law in Germany that aims to lower collection costs and increase transparency for consumers regarding the consequences of late...

Multilingual support for variables in voice messages

Collectmaxx customers can now send out rich voice messages, including custom variables, in multiple languages. The feature is now a standard option...

Post-COVID, low earners present challenge for utility sector

When customers are hurting financially, utility bills are often among the first to go unpaid. Though signs point to a quick economic recovery, for...

What’s love got to do with it?

According to research in the UK, 40% of respondents consider financial responsibility a far more attractive quality in a potential partner than...

How to improve dunning efficiency and get better results

Dunning often gets a bad rap. But, what if there was a way to change the perception of dunning? What if the dunning process could become a company’s...

How to optimize the ‘customer journey’ for late payments

The ‘customer journey’ towards paying late bills is different for every customer. To ensure positive dunning results, businesses need to make sure...

To paylink or not to paylink? The pros and cons revealed

Businesses, increasingly concerned with the deliverability and effectiveness of their invoices, have been turning to paylinks. How do paylinks work?...

How to turn dunning into a positive customer experience

Pesky emails and messages regarding outstanding payments. Unexpected phone calls ruin a perfect day. Arbitrary deadlines that don’t seem to make...

Major upgrade for Voice Reminders service

We’re pleased to announce that the upgrade is now official. Key improvements are the new API and increased flexibility of call paths. With the new...

Introducing SMS Dashboard

Collectmaxx, our reminder & dunning solution, already offers a dashboard overview of outbound calls. Today we present the SMS dashboard. If you...

New Currencies added to our Reminders platform

As European companies continue to expand beyond their own borders, the ability to ‘speak the same currency’ becomes more important. We’ve recently...

Understaffed Call centres?

We offer you a solution for all those calls coming in at the same time Most emails and SMS with pay links are being sent at the same time in the...

Preventing and resolving European consumer debt

Debt is prevalent in all European countries. Though the causes may differ, the types of debts are similar. Should businesses play a more proactive...

Interactive video is the latest tool in the fight against late payments

ROTTERDAM, 23 September 2019 — Interactive video is the latest tool in the fight against late payments. Dutch energy supplier Eneco is the first to...

How automated payment reminders reduce DSO

If you’ve been in business for any length of time, you know what it’s like to sell without actually making money. The very act of selling costs...

The rise of mobile commerce; the case for mobile dunning solutions

“Speak to me in a language I can hear. Humour me before I am to go.” The opening lines to the Smashing Pumpkins’ 1995 hit Thirty-Three is more than...

Interactive video reminders simplify the payment process and reduce the need for dunning

ROTTERDAM, November 2018 – Alphacomm launches interactive video reminders solution for payment collection. Many households have problems when it...

Video reminders are changing the world of credit management

Just as options for payment are changing rapidly, so are options for debt collection. In fact, with personalized video reminders, the future of...

Payment reminder solutions: embracing future trends and ongoing challenges

Collecting outstanding invoices is a necessity in business as old as doing business itself. However, that doesn’t mean debt collection has to lag...

Consumer debt collection: the latest trends influencing companies

Asking customers to pay overdue invoices is a routine task performed by all companies. After all, if customers don’t settle their accounts on time,...

Payment reminders by email or letter: Which is better?

Did you know that 20% of European companies blame customers who pay late or not at all for having to make redundancies or freeze recruitment in the...